Nate Roper
Security and systems-focused IT professional with enterprise experience in identity and access management, endpoint protection, VDI administration, and threat response. Hands-on with Microsoft 365, Entra ID, CrowdStrike EDR, Omnissa Horizon, and Cloudflare WARP. Seeking a role in security operations, SOC analysis, or systems administration.
// Work
Featured Projects
Bootleggers Pittsburgh
↗Built a full website for a local Pittsburgh business, handling design, development, and deployment.
Cybersecurity Escape Room
Led a 7-person team to build an interactive breach-simulation challenge. Taught 50+ students common security practices; earned 4.8/5 satisfaction.
Portfolio Site
↗This site — a Next.js + Tailwind portfolio with a scroll-driven nav and Framer Motion animations.
// Career
Professional Experience
IT Help Desk Technician
Henderson Brothers, Inc. — Pittsburgh, PA
Mar 2025 — Present
- Administer identity and access for ~195 users via Microsoft 365 and Entra ID — enforcing least-privilege permissions, MFA policies, and conditional access controls across the organization.
- Support CrowdStrike EDR operations: monitor and investigate endpoint alerts, coordinate remediation, and document findings — building direct hands-on experience with threat detection and response.
- Design and manage phishing simulations and security awareness training in KnowBe4, tracking campaign metrics and driving measurable reductions in user credential risk.
- Manage the full device lifecycle — provisioning, configuration, patch compliance (Windows, M365, Edge, Zoom, Cloudflare, Epic), warranty coordination, and decommission — using RMM tooling.
- Support and maintain Omnissa Horizon VDI and Cloudflare WARP remote access infrastructure, enforcing access policies and troubleshooting connectivity for a distributed workforce.
- Resolve Tier 1–2 security incidents (auth failures, account compromises, device alerts); triage by urgency and impact, escalate appropriately, and close only after confirmed resolution.
- Coordinate hardware diagnostics, warranty repairs, and OS reinstallations with Dell; maintain deployment-ready spare devices to minimize user downtime.
- Identify recurring issues, improve runbooks and documentation, and contribute to self-service resources — reducing repeat tickets and keeping systems well-documented.
IT Help Desk Technician
University of Pittsburgh — Pittsburgh, PA
Jan 2022 — Mar 2023
- Resolved authentication, network, and system access issues across Windows and macOS in a large, multi-domain university environment.
- Managed account lockouts, access failures, and login troubleshooting; reinforced secure practices with end users and reduced repeat incidents through targeted education.
// Background
Education
B.S. Information Science
University of Pittsburgh · School of Computing and Information
Relevant Coursework
// Toolkit